Frequently Asked Questions

FAQ

1. How does the 100% money-back guarantee work?

Your teen must then take the HPE evaluation with parental guidance as described in the SaferTeenDriver Coaching Guide and must complete all of their assigned training. If during subsequent driving with your teen you notice no improvement in your teens driving awareness or risk awareness we will refund your money. We know this training works, and we want you to see the results we expect you'll see. If you do not see improvement, we will refund the full purchase price.

2. How long will the training content be available for my teen to complete the course?

Content in available for as long as it takes for your teen to complete their assigned training. Reminder emails will be sent on a weekly basis to alert the primary email with overdue lessons. Once completed and a passing grade is obtained, the training content will be removed and no longer available.

3. Does this program substitute for my state's mandated driver's education classes and training?

No, this program is not designed to replace or substitute for your state mandated or any state approved driver's education training. The basic mechanics of driving are taught by driver's education schools. Our program is designed to compliment basic driver's education to educate you and your teen on how to identify and react to hazardous situations in order to avoid preventable crashes.

4. How do I access the documents for this program?

Your "Welcome Email" will provide links to download the starter materials, and provide instructions on how to get started. Each week you'll receive reminder emails and additional program materials, depending on the program you purchase. If you do not see these emails, please check your "spam" filter for these emails. You can also white-list the domains "saferteendriver.com" and "brightfleet.com" to make sure future emails are not diverted. If you still do not receive your emails, please write us at saferteendriver@brightfleet.com and we will resend the documents to you.

5. I'm having trouble logging on to take my training. How do I log-in?

Follow the link to log-in provided in your "Welcome Email". Please note, in this system BOTH user name and password are case sensitive.

6. I forgot my password or login ID how do I get a reminder?

If you have received a reminder email simply open it up and find your ID, then follow the link to our training area login page, and click the "Forgot Your Password?" link shown below.

Forgot Your Password?

Follow the directions on-screen to reset your account password.

7. How long will it take before my login to the SaferTeenDriver program is sent to me?

Your SaferTeenDriver login and password will be delivered to you via email within 48 hours of your purchase.

8. I did not receive my login email for the SaferTeenDriver program what should I do?

Please check your "spam" filters for these emails, and if they are there, please white-list the domains "saferteendriver.com" and "brightfleet.com" to make sure future emails are not diverted. If you still do not receive your emails, please write us at saferteendriver@brightfleet.com and we will help you get logged in.

9. I did not receive my SaferTeenDriver Coaching Guide how can I download a copy?

Your "Welcome Email" will provide links to download the starter materials, and provide instructions on how to get started. Each week you'll receive reminder emails and additional program materials, depending on the program you purchase. Please check your "spam" filters for these emails, and if they are there, please white-list the domains "saferteendriver.com" and "brightfleet.com" to make sure future emails are not diverted. If you still do not receive your emails, please write us at saferteendriver@brightfleet.com and we will resend the documents to you.

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Take the time to evaluate the best online driver evaluation and training program available.

Enroll your novice teen driver in the SaferTeenDriver program today. With this program, and your coaching, your teen will take our risk assessment and .

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